Self Checkout Nightmare
Posted August 2, 2009 – 4:01 pm in: Interaction DesignSelf checkout machines were tested already in 1997. According to NCR, the leading manufacturer of this product, more than 140 retailers from 12 different retail segments and over 20 countries use their solution.
The benefit for the customer is shorter queues but the reality is that these machines can be a usability nightmare. Using the product [...]